Responsibilities:
Strategic Leadership:
Oversee and provide strategic direction to the entire business operations.
Collaborate with senior management to align operational strategies with overall business goals.
Team Management:
Lead and manage a team of department heads and team leads and ensuring alignment with organizational objectives.
Foster a collaborative and high-performance culture within the operations team.
Industry Expertise:
Leverage extensive experience in the short-term renting industry, specifically within serviced accommodation.
Stay abreast of industry trends, regulations, and best practices to inform operational strategies.
Process Optimization:
Identify and implement operational efficiencies to enhance overall business performance.
Continuously evaluate and improve processes to ensure maximum productivity and customer satisfaction.
Problem Solving:
Proactively identify operational challenges and develop effective solutions.
Work collaboratively with cross-functional teams to address and resolve issues in a timely manner.
Communication:
Effectively communicate strategic direction and operational goals to team leads and department heads.
Facilitate seamless communication and collaboration across different teams and departments.
Performance Monitoring:
Implement performance metrics and KPIs to track and evaluate operational success.
Analyze results and adjust strategies as needed to achieve business objectives.
Qualifications:
Minimum of 5-7 years of experience in operations management.
Demonstrated leadership experience with the ability to pass down strategic direction.
Ideally experienced in the short-term renting industry, including serviced accommodation and Airbnb.
Proven problem-solving skills with a results-oriented and performance-driven mindset.
Excellent communication and collaboration skills.
Bachelor’s degree in Business Administration or a related field (preferred).
How to Apply:
Interested candidates are invited to submit their resume and cover letter to [email protected] Please include “Operations Manager Application” in the subject line.
Officium is an equal opportunity employer and encourages candidates of all backgrounds to apply. We thank all applicants for their interest; however, only those selected for an interview will be contacted.